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For employers, group benefits are a practical system for protecting employees, supporting financial security and making coverage easier to understand and use. MetLife brings together group accident and health, disability, dental, vision, legal services and health savings and spending accounts. Its approach combines coverage with digital tools that support employees in selecting and using benefits, alongside resources for employers managing their benefits programs. A Broad Benefits Engine MetLife’s group benefits portfolio addresses several financial and personal risks employees face during working life. Its offerings include group accident and health, group life, group disability and absence, group dental, group vision, group legal services and health savings and spending accounts. The portfolio also extends to executive benefits, pet insurance, identity and fraud protection, alongside Upwise. This range allows employers to address multiple areas of employee protection through one group benefits provider. ... Read More
The bar for employee benefits has never been higher as employers demand greater choice, faster service and personalized guidance. For more than 35 years, Connexion Insurance Solutions has helped agencies and independent producers across the Pacific Northwest simplify that process. Connexion stands apart through its high-touch service, with quick response times, proactive follow-up and a team that approaches broker support as an ongoing relationship instead of a transaction. Rather than functioning as a traditional general agency, Connexion works as an extension of the broker's team. The company streamlines administrative work by coordinating with carriers, managing workflows and providing technology and sales support. With operational expertise and day-to-day service handled by Connexion, brokers can spend more time focusing on clients instead of paperwork. Connexion offers direct access to medical products along with faster communication and quicker answers for small group and ancillary business. With Connexion’s close carrier relationships brokers receive timely information and responsive support, making it easier for brokers to guide employers through important coverage decisions. “We see Connexion as an extended department, streamlining renewals, handling deadlines, and keeping us ahead with proactive updates that strengthen client confidence and relationships,” says Amy Easley, Sales Manager. ... Read More
A property loss is more than damaged buildings and insurance paperwork. It is an overwhelming experience that leaves many property owners wondering who to trust and how to navigate a complex claims process. Since 1970, A Schoeneman & Co. has helped policyholders document losses, negotiate with insurers and coordinate recovery, giving them an experienced advocate from the first phone call until their property and lives are back on track. Founded by Allen Schoeneman, the family-owned firm has grown through three generations. After working alongside his father for 45 years, CEO Ron Schoeneman continues to lead the business with his son Mitchell continuing the family's commitment to helping policyholders through every stage of a property loss. "We're big enough to handle any claim but small enough to give every client the individual attention they deserve," says Ron Schoeneman. ... Read More
Left in a drawer, insurance is just a fire extinguisher—useful in an emergency but passive until something burns. Structured as an operational system, it becomes a business’s nerve center, aligning risk management, safety standards and claims data into a proactive feedback loop that catches vulnerabilities before they turn into losses. Connor & Gallagher OneSource (CGO) applies this way of thinking to the middle market. As an independent insurance and HR solutions firm, CGO integrates risk management, employee benefits, payroll and retirement services into a unified, consultant driven framework. “Our value proposition is to serve employers as a strategic partner by delivering the insight, expertise and resources organizations need to control costs, reduce risk and make smarter business decisions through expert consulting and proactive client advocacy,” says Luke Barnett, Managing Partner and Employee Benefits Practice Leader. ... Read More
The biggest challenge in employee benefits is not always the benefits themselves. It is the gap between what employers offer and what employees actually understand. “Organizations invest heavily in building meaningful benefits programs, but the true value of those programs depends on employee understanding. Without education and guidance, even the strongest benefits can remain unused when they matter most,” says Michelle White, vice president at Colonial Life . “For us, improving that understanding is at the center of how we deliver value.” With more than 80 years of experience in worksite benefits, the company has built its model around helping employers, brokers, and employees navigate the complexities of voluntary benefits through education, enrollment support, technology, and ongoing service. The objective is straightforward: to make benefits easier to offer, easier to understand, and easier to use. ... Read More
Insurance requirements grow as life and business circumstances change. An auto customer may eventually become a homeowner, start a business or acquire additional assets that require new protection. That progression creates a need for an insurance partner capable of providing broader coverage as circumstances evolve. Insurance Direct is expanding to become a one-stop insurance partner that can keep pace with evolving customer needs. For more than 16 years, nonstandard auto insurance has been at the heart of its business. Its offering now includes both standard and nonstandard auto coverage, along with homeowners and commercial insurance. This growth is powered by the personalized service that has defined Insurance Direct’s customer relationships from day one. “We want to become a trusted insurance resource for customers’ auto, home and business needs,” says Elizabeth Cruz, owner and CEO. ... Read More
Alexandru Chirita, Workers’ Compensation Manager, Americas, Volvo Cars [STO: VOLCAR-B]
Roy Hock, MBA, ARM, Director of Risk Finance and Casualty Insurance, Valero Energy Corporation [NYSE: VLO]
Penny Sturdevant, Director of Claims, STG Logistics
Kevin Gallagher, Head of Operations, Credit and Insurance Asset Management, Bain Capital
Erin Halchak, Head of Cyber, Liberty Mutual Insurance
Anna Torrens, Casualty Claims Manager, Safety Ambassador, EPGS, LLC
Candace Bourg, Vice President, Senior Program Underwriting Director, MS Transverse Insurance Group
Business coverage services improve financial stability, operational continuity, compliance, and long-term organizational resilience through tailored risk management strategies.
Flood insurance solutions help property owners manage financial risks, support recovery efforts, and strengthen resilience against flooding events.
Strengthening Insurance through Better Coverage and Service
Our cover story features MetLife [NYSE: MET] recognized as the Top Group Insurance Benefits Solutions 2026. The firm’s group benefits covers life, disability, dental, vision, accident and health insurance. Digital tools such as Upwise help employees make sense of their options and stay connected to their benefits beyond enrollment.
Colonial Life, honored as the Supplemental Insurance and Financial Protection Provider of the Year 2026, focuses on making benefits easier to understand and use. Its approach brings together benefits education, enrollment support, technology and human guidance to help employers and employees navigate coverage choices.
The edition also recognizes A 1 Insurance Direct as the Top Car Insurance Services 2026. The agency offers standard and nonstandard auto insurance along with homeowners and commercial coverage. Its carrier network and quoting technology give customers more options, while agents help review coverage and select suitable policies
A Schoeneman & Co., Inc., recognized as the Top Insurance Claims Services 2026, helps policyholders manage complex property claims through public adjusting, documentation, estimating and recovery support. Connexion Insurance Solutions, recognized as the Top Insurance Planning and Coverage Solutions 2026, supports brokers with quoting, implementation and ongoing benefits service. Connor & Gallagher OneSource (CGO), recognized as the Top Independent Insurance Broker 2026, combines risk management, employee benefits and related services around the needs of middle-market employers.
The edition also features John Del Grande of Ecclesiastical Insurance and Tammy Kocher of Millennial Specialty Insurance, whose Leadership Perspectives examine innovation, cybersecurity, resilience and the changing cyber insurance market.
Together, these stories cover benefits, coverage, claims, risk management and cybersecurity, showing how insurers are responding to changing customer and business needs. We invite you to explore the edition and the ideas shaping the future of insurance.